Privacy Policy
Version 2, published 2 Oct 2026
Privacy Policy
SokoGrow is operated by YOD Enterprise (business number 3205941), Oberbalmberg 21, 4524 Gunsberg, Solothurn, Switzerland ("SokoGrow", "we", "us"). We are the data controller for the personal data described here. We are established in Switzerland and process personal data in line with the Swiss Federal Act on Data Protection (FADP) and the data protection law of each country where SokoGrow is available.
1. What we collect
- Account: phone number, name, language, country, roles, and email if you give one.
- Marketplace: your listings, photos, videos and voice notes, messages, offers, orders, bookings, reviews and dispute evidence.
- Location: farm boundaries, pickup and delivery points you share, and trip location while you carry a load. Photo location is removed unless you choose to keep it.
- Verification: identity and business checks are done by a verification partner. We keep the result and the reference, encrypted.
- Payments: handled by licensed payment partners. We keep payment references and amounts, never card numbers. Payout account details are encrypted.
- Device and security: hashed device identifiers, sessions, sign-in events and IP addresses, used to keep accounts safe.
- Voice and diagnosis: voice notes you send to create listings, and photos you check for crop or animal health. On-device checks stay on your phone unless you save or share them.
2. Why we use it, and on what basis
| Purpose | Legal basis |
|---|---|
| Running your account and the deals, bookings and jobs you ask for | Performance of our contract with you |
| Payments, escrow, fraud prevention, security and dispute handling | Contract; our legitimate interest in a safe marketplace |
| Tax, anti-money-laundering, record keeping and lawful requests | Legal obligation |
| Notifications by SMS, WhatsApp, email and push | Contract (transactional); consent (marketing) |
| Including your activity in anonymised market reports (never fewer than 10 people per figure) | Consent, which you can withdraw at any time |
| Improving SokoGrow, including translation and speech models, using de-identified data | Legitimate interest |
We do not sell personal data. We do not make decisions that have legal or similarly significant effects on you by automated means alone; fraud and risk flags are reviewed by a person before an account is closed.
3. Who we share it with
- The other party to a deal: only what the deal needs (for example your name, rating, and the pickup or delivery point).
- Service providers under contract: payment, escrow and payout partners (including Paystack and Stripe), identity verification, SMS, WhatsApp and email delivery, cloud hosting, and speech and AI processing. They may use your data only to provide their service to us.
- Mediators, arbitrators and inspectors in a deal or dispute you are part of.
- Authorities when the law requires it, or to protect someone's safety.
4. International transfers
We are established in Switzerland, and our hosting and some service providers are in other countries. We transfer data only where the destination offers adequate protection or under contractual safeguards (such as standard contractual clauses) required by the applicable law, and we can tell you which safeguard applies.
5. How long we keep it
We keep your data while your account is open. When you delete your account, your profile, photos and sign-in methods are deleted within 30 days; records that the law requires us to keep (payments, tax, anti-money-laundering and dispute records) are kept for the legal period without your name attached. Security logs are kept for up to 12 months.
6. Security
We encrypt data in transit and sensitive fields at rest, limit staff access by role with two-step verification, record staff access in an audit log, and test our systems regularly. If a breach puts your rights at risk, we will tell you and the Swiss Federal Data Protection and Information Commissioner (FDPIC) or the data protection authority of your country as the law requires.
7. Your rights
You can ask to see, download, correct or delete your data, to restrict or object to how we use it, to withdraw consent, and to receive your data in a portable format. Most of this is available directly in the app under Data & privacy. You can also write to support@sokogrow.com; we reply within 30 days. If you are not satisfied, you can complain to the Swiss Federal Data Protection and Information Commissioner (FDPIC) or the data protection authority of your country.
8. Children
SokoGrow is not for anyone under 18, and we do not knowingly collect their data.
9. Changes
We will tell you about material changes to this policy in the app before they take effect.
10. Contact
Data protection officer: support@sokogrow.com. General questions: support@sokogrow.com. Post: YOD Enterprise, Oberbalmberg 21, 4524 Gunsberg, Solothurn, Switzerland.