Terms of Service

Version 2, published 2 Oct 2026

Terms of Service

SokoGrow is operated by YOD Enterprise (business number 3205941), Oberbalmberg 21, 4524 Gunsberg, Solothurn, Switzerland ("SokoGrow", "we", "us"). These terms are a contract between you and us. Please read them; by creating an account or using SokoGrow you agree to them.

1. What SokoGrow is

SokoGrow is a marketplace, available as an app, a website, and by SMS, USSD and WhatsApp. It connects farmers, buyers, transporters, storage owners, inspectors, cooperatives, workers and employers.

SokoGrow is a technology marketplace, not a bank. Payments, escrow, currency conversion and payouts are provided by licensed partners (including Paystack and Stripe). SokoGrow never holds, pools or lends your money.

2. Your account

• You must be at least 18 years old and able to enter into a binding contract.
• Give true information, and keep it up to date. Each person or business may have only one account.
• Keep your PIN, password, passkeys and one-time codes secret. We will never ask you for them. You are responsible for what is done with your account until you tell us it has been compromised.
• Some features need identity or business verification by a verification partner. We may limit an account until checks are complete.

3. Deals between users

• Listings, offers, bookings and jobs are made between users. SokoGrow is not the seller, buyer, carrier, storage provider, inspector or employer, and is not a party to your contract with the other user.
• A deal is agreed when both parties accept a term sheet (or a booking) in the app. The term sheet sets the goods or service, the quantity and quality, the price, the delivery terms and the payment milestones.
• Describe goods and services truthfully and honour what you agree. The Seller & Buyer Rules, the Acceptable Use Policy, the Prohibited Items list and the terms for your role form part of these terms.

4. Payments and escrow

• Payments for deals go through our licensed payment partners and are held in escrow until the milestones in the term sheet are met. The Escrow & Payments Terms explain how this works.
• Never pay, or accept payment, outside SokoGrow for a deal you found on SokoGrow. Payments made outside SokoGrow are not protected by escrow or by our dispute process.

5. Fees

Our fees are shown before you commit, in your currency, and are taken only at settlement through the payment partner. The fee schedule is published in the app. Subscriptions and boosts are billed as shown when you buy them, and you can cancel them at any time with effect from the end of the paid period.

6. Problems and disputes

If something goes wrong with a deal, report it in the app within the time shown. The dispute process runs in three stages: talking to the other party, then mediation, then (if needed) arbitration by an independent arbitrator. Evidence you submit is shared with the other party and with the mediator or arbitrator. Escrowed money is released, refunded or split as the outcome decides.

7. Content you share

You keep ownership of the photos, videos, voice notes and text you upload. You allow us to host, display, translate and share them with other users as needed to run SokoGrow, and to use them in anonymised form to improve our services. Don't upload anything you don't have the right to share.

8. Suspending or closing an account

We may remove content, hold a payout while we look into it, or suspend or close an account that breaks these terms or the law, or that puts other users at risk. We will tell you why, unless the law or a safety concern prevents it, and you can ask us to review the decision. You can close your account at any time from Data & privacy once your open deals are finished.

9. Our responsibility

We run SokoGrow with reasonable care and skill. We are not responsible for the quality, safety or legality of goods and services traded between users, for what users say about them, or for outages of partner services beyond our control. To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability to you is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under consumer protection law that cannot be excluded.

10. Changes

We may update these terms. We will tell you about material changes in advance, and ask you to accept the new version before you continue using SokoGrow. The version you accepted and the date are kept in your account.

11. Law and courts

These terms are governed by the law of the country where the operator named above is registered. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in its courts.

12. Contact

Questions: support@sokogrow.com. Privacy and data requests: support@sokogrow.com.